FAQs

SLED WRAPS

How thick are your decal kits? Every piece of our sled wrap kits is made with high bond 4.3 mil Convex Motowrap vinyl and laminated with a 7 mil Convex Proshield overlaminate.  What does this mean to you? It means at 11.4 mil thick our wraps are 14% thicker (on average) and more durable than our competitors.

How strong are the decals? Convex brand vinyl was originally designed to withstand the abuse that dirt bikes take in the world of motox. Your wrap can take a significant beating without failing. We have seen instances where plastics have broken and the decals were holding the two pieces of the broken panels together. That being said at the end of the day these are just decals (super sticky, super durable decals) and they can be damaged. If you take a head on with a tree trunk odds are your wrap, along with your sled, will need some attention. We do sell individual replacement pieces if you do need them. Because of the durability of our kits we don't sell very many of these so they aren't listed in the store. Email us at info@thedecalden.com for individual piece pricing.

I see one of your designs on another sled model but not on mine, can I get this design on my sled? Most likely! With the odd exception we are able to transfer almost any of our designs onto any sled/bike/sxs/quad that we have a template for. If you'd like us to convert a design over to your machine please email us at info@thedecalden.com.

I've found the design I want but I want it in a different color. Can you do that? Yes, We can do custom color changes. Orders requiring custom color adjustments will be charged an additional $60 fee.

Can I add custom logos and/or text to one of your wraps? Yes, We can add logos and text to our wraps for you. Wraps requiring customization are subject to addition design time fees which may vary depending on the scope of your project. Please contact us at info@thedecalden.com with your request and we will provide you with a quote for the work required. Our normal design rate is $85/hr (CDN).

Company X has a wrap design I like. Can you guys replicate it for me? A polite no. Aside from the obvious issue of plagerism there are quite a few reasons we do not copy designs from other companies and we will deny all such requests.

Can I get you guys to build me a custom wrap? There are a number of ways we can work with you to create a custom wrap. The quickest and most cost effective is to take one of our existing designs and make changes to suit your preferences. The 2nd option is to work with you on something completely custom from scratch. Custom work is billed out at $85/hr and you can expect an average of 5 hrs design time (this is not firm and can vary in either direction).  These charges would be over and above the cost of your wrap kit and we require a NON-REFUNDABLE design deposit of $240 before we begin work on a proof.

I don't see my sled model on your site,are you guys able to make a wrap for it? If you do not see your model on our website please contact us. We often have models ready to go that aren't available for sale on the website yet. If we do not have your model ready to go and you live in the Prince George area and are willing to let us borrow your machine for a period of time to build a template we can make it happen. If you're outside the Prince George area, it's a little bit harder to say. We require hands on time with a machine in order to build a template for it. Our ability to create your sled model template depends on what machines our local customers bring to us or that we can easily access through our local connections and dealers. We are working diligently to expand our catalogue of supported machines but are unable to provide any firm time frames on models you do not currently see on our site.

SHIPPING

What carriers do you ship with? All orders shipped to Canada and the US are shipped via Canada Post

Can I track my order? Yes, a tracking number will be provided to you via email once your order has shipped.

How soon will my order be shipped? Every item purchased from TheDecalDen.com is custom printed to order. Under normal circumstances orders ship within 5 business days from receiving payment. In rare occasions it may take longer for your order to ship and in these circumstances we will notify you via email.

How long will my order take to arrive once it has shipped? Most orders will arrive to any location in Canada within 5 business days. Orders shipping to the USA will generally take between 6-8 business days but can take up to 30 days to arrive at their final destination. All delivery time frames given above are ESTIMATED timeframes only and are not guaranteed.

Do you ship overseas? Yes, Please contact us for overseas shipping rates to your country.

TAXES & DUTIES

Are taxes and duties charged to USA and International Customers?  Import duties and local taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing any items from our website.  These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. DO NOT confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US, Canadian and International government regulations prohibit such behavior.

What is the tax rate on my order (Canadian customers only)? Orders being shipped within Canada will be charged the applicable tax rates of the province or territory the order is being shipped to.